Harmony’s OmbudsManager provides intuitive and comprehensive nursing home complaint management and fully automated federal NORS reporting. OmbudsManager allows users to automate workload management and tracking, generate flexible and powerful reports across a range of variables, and integrate ombudsmen information management by county, region, and state. In addition, OmbudsManager can be integrated with Harmony’s SAMS (Social Assistance Management System) solution, making case tracking and reporting easier than ever. OmbudsManager is the most widely used nursing home complaint and case management system in the United States.
OmbudsManager is designed for ease-of-use with the close involvement of real-world ombudsmen. The product is ideal for statewide ombudsmen automation and reporting, offering both Federal NORS reporting and powerful internal reporting for the managers of ombudsmen programs. Powerful sorting and searching is available by facility, resident, complainant, and other intuitive variables. Complete complaint tracking that is also available in a web-based model.